Terms & Conditions
This service is operated by Samurai2U. Throughout the document, the terms “we”, “us” and “our” refer to Samurai 2U. Samurai2U offers this service to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Please read these Termsof Service carefully before proceeding with the service. By purchasing our service, you automatically agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not use any services provided.
1.1. Our services are only available exclusively online through the website. These services may be limited to certain car conditions subject to our inspections which customers will need to verify with our Customer Service before purchasing the service.
1.2. Car Inspections: Only the approved vehicle confirmed by us may proceed with the service.
1.2.1. Car conditions: -
- The Service is limited to ‘MINOR DAMAGE’ and is meant to be for minor scratches, stone chips, and dented surfaces that are not required for usto knock on.
- The surface of the car must not have any protections films or covers. (PPF, Colour Wrap or Carbon Wraps). If happen so, the customer needs to remove it before the service.
- The colour of the spray used issubject to availability and confirmed by both party.
1.3. Note that the completion of the process might vary based on weather, original condition of the vehicle, and service start time.
Duration guideline of each service as per below: -
- Touch Up Spray Service : 1 Day
- Full Body Spray Service : 4 Day
- Rim Repaint : 4 Hour
- Headlamp restoration : 2 Hour
2. Accuracy of Information
2.1. We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel the service purchased. If we make a cancellation of an order, we may attempt to notify you by contacting via WhatsApp/phone number provided at the time the order was made.
2.2. You agree to provide current, complete, and accurate information for all purchases made at our website so that we can contact you as needed.
3.1. Refund process will be apply to customers that purchased the service under below circumstances: -
- Change of mind (before service).
- Failed during inspection.
3.2. The refund process could take up to 10 business days to complete once approved.
3.3. The refund amount will flow back to the same account initially used to purchase the service.
4.1. You will be given a 3-month warranty for touch up service, and a 1- year warranty for headlamp restoration and rim repaint. The warranty is claimable should there is any defect occur within the respective warranty period.
4.1.1. “Defects” means if the color sprayed towards the car has a rough surface, the color sprayed cracked, and/or the paint peeled off.
4.1.2. Defects may vary. Please refer below for reference.
- Dust: Due to exposure to the environment, dust effects are unavoidable. To minimize the effect, polish process will be done accordingly.
- Crack/Peel-Off: any of stated issues will be covered within warranty period.
- Sample of finished topcoat on the panel will be shown to customer before proceeding with the service to manage expectation.
- We will reduce the scratches/dented area of the damaged vehicle using primer for any customer that book the service without cement.
4.1.3. You are responsible to ensure the car is not washed within 24 hours upon Service completion and avoid usingchemicals towardsthe car surface to ensure the quality of the color is taken care of.
4.1.4. Customers may contact Samurai2U Customer Service to claim the warranty and a separate session will be scheduled for the next service.
5.1. Samurai 2U reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the terms and conditions of this Service without prior notice to the Customer herein stated and the Customer shall be bound to observe, perform, and comply with the terms and conditions herein and any amendments thereof.
5.2. Samurai 2U’S decisions in any matter in relation to the Service shall be final and conclusive. Any request for appeal and review shall not be entertained
5.3. Samurai 2U shall not be liable for any claim by the Customer or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Service.
5.4. Samurai 2U disclaims any liability for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Service.
5.5. The Customer acknowledges and agrees that Samurai 2U reserves the rights to disqualify any participation if the Customer is in breach of its obligations or any terms and conditions of this Service. Notwithstanding the above, Samurai 2U reserves the right to reject Customer at its sole and absolute discretion without assigning any reasons whatsoever.
5.6. Samurai 2U does not take any responsibility in the event the Customer is prevented from participating in the Service, as a result of certain technical restrictions or other limitations specific or force majeure which including but not limited to regulatory and/or government directive, act of God etc.
5.7. All photographs, personal information and names submitted, service marks, trade names, trademarks are the property of Samurai 2U.
5.8. In the event any of the provision in these terms and conditions is invalid, illegal, and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.
5.9. No delay or indulgence by Samurai 2U in enforcing any terms or conditions herein shall constitute waiver by Samurai2U of the Customer’s breach of these terms and conditions.
6. Governing Law
These terms and conditions shall be construed and governed by the laws of Malaysia. In case of a dispute, the courts of Malaysia will have exclusive jurisdiction.s.