Management gives full support to the Safety and Health policy and supports all those who commit to carry it out in a quest to develop products that are safe to use by end-users.
In line with that, should customers/end-users have any feedback or complaints shall submit written complaint to :-
Attention: Legal Department
Samurai 2K Aerosol Sdn. Bhd.
No. 6, Jalan Dato Yunus 1,
Taman Perindustrian Dato Yunus Sulaiman,
Lima Kedai, 81120 Skudai, Johor, Malaysia.
Alternatively, customers/end-users may send feedback or complaints to grievances@samuraipaint.jp.
Following are the procedures that will be taken by our team :-
1. Acknowledge that the customer has an issue, ideally within 24 hours.
2. Assess the problem, prioritize and find a solution driver.
3. Resolve the issue.
4. Respond in a timely manner, keeping the customer informed of the status.
5. Conclude with a proper follow-up to assess the customers satisfaction and integrate lessons